Simply Spa - Health and Well-Being - Terms & Conditions
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Terms and Conditions:
About Us
Simply Spa (formerly Air & Water) are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@resolveshopping.com
Making a Purchase
Making a purchase could not be easier. Just browse our shop, and click on any items that you wish to buy and put them in the shopping cart. After you have finished your selection, click on "Order" and you will be asked a few details that we will need to satisfy the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the internet.
Please take your time when entering your credit card details as we receive many orders with incorrect details.
Shipping + Handling
Shipping is included in all prices to UK destinations for orders over £35. We charge just £3.50 for orders under £35.00. Other expedited methods are available (stock dependant).
For all other orders outside of the UK our price tarriffs depends on the country. £8.95 / £11.50 / £13.95 or £25. Prices available will be shown near checkout.
Delivery Schedule
We deliver your order right away. We will normally send your order in five business days. International orders are generally received in under seven business days. Please note that as we have multiple stock locations, your items may arrive in more than one delivery.
Back Orders
If you item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction. All our products come with a minimum of one year's manufacturers' guarantee.
Damaged Items
If you item is received in a damaged condition, please telephone us on 01636 817875 to obtain an RMA number and we will supply you with the address for the items to returned to. Once these damaged items have been received, we arrange to either send you a replacement or to refund your account up to the value of the damaged goods returned.
Returns
For items correctly received - Returns are only accepted by contacting us for an RMA number within 3 working days of receiving your order. Items must be in an unused, resaleable condition in the original packaging and the Order Number clearly marked on the outside of the packaging - we are unable to refund the postage charge and a 10% restocking fee will be charged, the remaining amount will be credited within 5 working days.
For items incorrectly received - please contact us by email - orders2@resolveshopping.com and we will advise you on the returns procedure.
Reaching Us
If you need to reach us, please email us on info@resolveshopping.com, alternatively, you can call us on +44 (0)1636 817875 or fax us on +44 (0)1636 816086 or write to us at Simply Spa c/o Workplace Support Services Ltd t/a Resolve, Unit 6, Southwell Business Centre, Crew Lane Ind. Estate, Southwell, Nottinghamshire, NG25 0TB, United Kingdom.
Privacy Policy
Air and Water do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
Registered in England and Wales - Registered number: 3189748
Registered Address: 3 Kings Road, Newark-on-Trent, Nottinghamshire, NG24 1EW
